Recording Delays

Recording Delays

Users are experiencing delays when recording voice messages.  The delays are occurring when entering the User ID and Message Box IDs as well as when attempting to listen or save the messsage. 

The issue has been reported to Blackboard which is researching the cause of the delays.  The system is operational and the user should wait between 4-6 seconds for the Integrated Voice Response system to respond.

In addition, when reopening a message saved in the Drafts folder, it may initially appear that no message has been recorded.  Please wait for the system to connect to the recording which may take as much as 10 seconds.