Welligent Support Help Desk Updates

Welligent Support Tier 2 Help Desk

Effective this year the direct number, fax number, and email are no longer available.

Welligent Support is now part of the IT-Help Desk and is considered tier 2 help. Every call received to the IT-Help Desk will be assessed to determine if it is a tier 1 or tier 2 issue. Our contact number is 213-241-5200 (Option 4).

Tier 2 issues may require a longer wait time. Therefore it is recommended that you use the online ticket system for non-urgent issues by going to

https://lausd-myit.onbmc.com(Please submit one student issue/student record/application per ticket)

 

DIRECTIONS FOR OPENING A WELLIGENT ONLINE REQUEST

Please allow 1-5 business days for most requests to be processed. However, processing may take longer during high-volume periods.

 

Did you know you can check on your own status of your ticket?  IT-Help Desk website has a page with “How to videos”.  Go to https://achieve.lausd.net/onlineSRS to learn more.