Report Lost/Stolen Devices

report lost/stolen devices As we equip our schools with the 21st century tools, we also need to be responsible for taking care of our devices.   Whether it is a computer, laptop or tablet – it is very important that we are aware of the situation. Please make sure to report any lost or stolen devices to School Police as well as create an incident ticket alerting the Information Technology Division (ITD).

What are the steps to reporting a lost or stolen devices?
  • Make sure to gather all information available, including an accurate serial number to initiate the tracking software
    • For DELL equipment, this would be the 7-digit service tag number
    • If the device was stolen off District property, please provide that address
  • Make a police report as soon as possible providing as much information as possible
  • Create an incident ticket and submit online at https://lausd.onbmc.com
    • Under Category, make sure to select “Technology”, then select “Stolen/Lost Computer,” then click "Request Now" to open a new window, make sure to enter information into all fields then click the "Submit" button
        • You can also call to create an incident ticket by dialing 213-241-5200 and pressing option 3

It is our responsibility as a school community to ensure our learning tools are being used properly – and in the hands of our students and employees. Thank you for your attention to this important matter. If you have any questions please contact the IT HelpDesk at 213-241-5200 or visit https://achieve.lausd.net/helpdesk
 
Additional Resources for devices used by Teachers and Students: