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ITD is introducing an updated Online Service Request System
 

Watch a preview of our new Online Service Request System


  • Features:
    Easier to use
    Faster response time
    Mobile device support
     
    The LAUSD Online Service Request System has a new look! Starting October 2, employees can create support tickets online through a faster, more user-friendly and organized interface.
  • Creating an IT Self-Service ticket online has never been easier! Click on this link to access the new platform and request services online: https://lausd-myit.onbmc.com

     

    MyIT is the new interface for creating an online ticket but it is just one way to get support. You can still call the HelpDesk Call Center or chat with a service technician however, the new MyIT online interface should be your preferred method to submit service requests. Note: Firefox as is the preferred browser for MyIT.

     

  • The classic Self Serice interface (SRM) will remain available until October 2nd. Beginning October 2nd, MyIT will be the preffered method of submitting online service requests.
  • The new MyIT interface provides an intuitive, one-click user interface, with simple icons for a familiar way to request help. There are additional features available including a mobile app available for iPhones and Androids.
  • Yes.
  • Learn more about our mobile application here
  • Yes. This can be done in the My Activity page and selecting the filter icon and selecting Completed or Closed
  • Yes, when you have the request form open, select Share and copy the link, which can be shared with others.
  • Install the latest version of the Mozilla Firefox browser on your computer, as this is the preferred browser for the tool
  • If you had an open request prior to the transition of the upgraded interface, your ticket is still open and active.
  • Yes. When viewing an active request, there is a Cancel Request button at the bottom of the request form.
  • Yes. At the bottom of the request form is a button to attach a file to the request.
  • The "Online Serivce Request System" mobile application is compatibility with the following devices:
  1. Apple mobile devices with iOS 7 or later
    • iPhone 4 and later models
  2. iPad 2 and later models (including the iPad mini)
  3. Android phones with Android 4.2 or later

 

  • The LAUSD Single Sign On(SSO) username and password are used to grant users access to the Online Service Request System. There's a couple of actions you can take to resume access:
  1. Check if your SSO password is currently expired.
  2. Contact the Helpdesk for assistance:

 

Yes. For any request in MyIT, the customer can be changed by clicking on the Change button next to the "Request for:" name. Simply click on the button and type at least three letters of the employee's name into the seach box.

  • Please allow a few seconds for the search results to populate

Change user

 


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