• Click Here to Request Services

      Click SERVICE REQUEST "above"                   
  • Our NEW Online Service Request System is here!


    Easier to use
    Faster way to request services online
    Enhances your help-desk experience
  • Creating an IT-Self-Service ticket just got easier! Starting November 30th, employees are able to create online IT support tickets through an updated interface that is user-friendly, organized and more efficient to ultimately help support you.
     
    Click here to read more...
     


    Watch a preview of our new Online Service Request System



     

Video Tutorials and PDF Guides

  • Please note: These video tutorials guide you through the "test version" of the new system -- so you can navigate and practice before we transition. Once the system is "live," we will update tutorials accordingly.
     
    Creating a Service
    Request Ticket
     
    Check the Status
    of a Request
     
    Managing Service
    Request Tickets
     
     
     
     
     
     
     
    Using the 'Needs
    Attention' Button
    Attaching Documents
    to Service Requests
    Bookmarking the
    Request System
     
     
     
     
     
     
     
  • Knowledgebase Need an Answer Fast? Answers to many common questions can be located quickly and easily in our knowledgebase.

  • Rollout Timeline

     
     
     Timeline
     
     
     
    The new Online Service Request System will rollout in phases:
    • Phase 1: Need support on ITD services, such as: applications, computing devices, IT infrastructure, Telecom, etc.? In the first rollout phase, you would submit an online ticket through the new SRS. 
    • Phase 2: In the second phase of the rollout, we will expand so you are able to submit online tickets for all other request types: accounts payable, employee services/payroll, food services, etc. 
    • Future Features: A mobile device version for employees to request online tickets will be available in a future rollout phase  
     

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