Modern Authentication For Email
As past notifications announced, Modern Authentication for email has been activated to protect District information from cyberattacks. As a result, some employees may be experiencing problems accessing their email and calendars using Apple devices. If you receive one of the following login errors: “Cannot verify user name or password” or “Cannot connect to the account ‘Exchange’”, please complete the following steps to continue using Apple Mail on your device.
How to configure Apple Mail for Modern Authentication
Mac Computer (Mac OS)
iPhone or iPad (iOS)
Verify that the operating system on your device is updated.
iOS 11 or greater*
Mac OS X 10.14 or greater*
Delete your existing email account in Apple Mail
Recreate your email account in Apple Mail Step 4 If the above steps do not restore your access, please contact the IT Help Desk for assistance
* If you do not have this version or greater, please contact IT HelpDesk for assistance
Alternately, you can access your email by downloading the Microsoft Outlook App, available in the Apple App Store.
The way employees and non-employees access their District-issued Office 365 email account will be changing. Beginning February 19, 2019 unsecure email protocols such as POP and IMAP will no longer be allowed. In addition, email applications and web mail providers that use an obsolete and less secure method to prove your identity, called “Basic Authentication”, will no longer be allowed beginning February 26, 2019 (originally planned for begin February 1, 2019).
These changes have been implemented primarily due to Microsoft's recent announcement to terminate support for “Basic Authentication”. The following unsupported email applications or webmail providers currently use this method which, makes your email account password more susceptible to unauthorized access.
This means that you will no longer be able to use any of the unsupported email applications or webmail providers listed in the table below to access your District email. Affected users are advised to upgrade to any of the supported email applications or use a modern internet browser to access your Office 365 email by visiting http://mailbox.lausd.net from any computer.
Unsupported Email Applications
(For install instructions click links below)
Outlook for MS-DOS, Outlook for Windows 3.1x, Outlook 97, Outlook 98, Outlook 2000, Outlook 2002, Outlook 2003, Outlook 2007, Outlook 2010, Outlook 2013, Mozilla Thunderbird, Opera, MailBird
Mac OS X
Outlook for Macintosh, Outlook 2011 for Mac
Mail (10.14 and above)
Built-in email applications (e.g. Samsung Email) and some Google Play apps (e.g. Aqua Mail, K-9 Mail)
Built-in email applications and some Apple Store apps (e.g. Spark, Airmail)
Mail (iOS 11 and above)
Email and webmail applications that permit POP and IMAP protocols (e.g. Mozilla Thunderbird, Gmail, Yahoo Mail, Hotmail)