Printable IT Resources for Families and Staff
Responsible Use Policy
Frequently Asked Questions
- I am planning to attend the same school next year as this year? Do I need to return my devices?
No. You can hold onto your device during the summer months and continue using it next year. Remember this device belongs to your school, so you should always keep it stored in a safe place and safe from theft, loss, or damage as best you can.
- I am not planning to attend the same school next year. Do I need to return my devices?
Yes. Each school is responsible for its own inventory of devices. Therefore, students who will not attend that school the following year should return devices issued by that school.
- But, wait… schools are closed. How will I return devices?
Each school will offer device drop-off windows and promote them to their communities. Drop off processes will follow safety protocols in alignment with Department of Public Health guidelines. Contact your school or local district for information on device collection/drop-off windows.
- What if a device is lost or stolen?
You should report a lost/stolen device to the issuing school as soon as possible. Things happen, but we do have measures in place to help recover devices that go missing.
- First: our technicians are able to deactivate devices remotely wherever they are; thus, the device will not be usable to anyone who may find or steal the device.
- Second: lost/stolen devices are immediately reported to law enforcement who can use global position system (GPS) technology to track down the location of the device.
- May virtual classroom instruction be recorded and re-used?
Any lessons in which students participate must not be recorded, as it may be a violation of privacy rights. Teachers, however, may wish to pre-record lessons (without students) using applications provided by the district.
- Will students be able to access Google-owned content (e.g., YouTube, Google Classroom) using their MyMail accounts?
Yes. MyMail accounts are provisioned through Google and enable students to customize access to Google tools, including Google Docs, Classrooms, Forms, Drawing, YouTube and others.
To access go to Google.com and log in with an LAUSD MyMail account.
If any student or employee has accessing content, please chat with an agent or call 213-443-1300 during normal business hours.
- My student needs a device to learn at home. How do I get one?
We are working with all schools to identify any students/households in need of devices and connectivity and identifying the most appropriate solutions. Contact the school directly to let them know your students is lacking a device. If you cannot reach the school, then call 213-443-1300 to let them know. They will ask you a few questions, log the request and ensure the information is forward to the school.
- Where can I find educational content for my student?
LAUSD provides a variety of content online to help students continue learning during school facilities closures.
Students can log on to lms.lausd.net to find grade-level appropriate lessons, interative activities and quizzes.
LAUSD is also partnering with PBS stations in Southern California to make educaitonal content available for students at varying grade levels. Learn more...
- How do I get help logging in?
Please chat with an agent or call 213-443-1300 during business hours for any type of technical support for students.
- How do I get a PIN to add my student to the Parent Portal?
The purpose of the personal identification number (PIN) is to allow your child's school to verify you are the actual parent or guardian and have rights to the student's information. Contact the school directly to request a PIN. If you are unablle to reach someone at your school, call 213-443-1300 during business hours to make the request, and the information will be forwarded to your school to make contact with you.
- How can I get a telephone conference line to stay in touch with my co-workers?
Due to the cost-prohibitive nature of telephone conference bridges, we are recommending employees take advantage of online conferencing tools instead. They provide a great deal more functionality than traditional telephone bridges without the cost.
LAUSD has an agreement with Zoom, enabling employees to use their single sign-on accounts to set up online meetings free of charge.