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Closing the Digital Divide in LAUSD
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ALL FAMILIES CONNECTED
Now Connecting Families Across California
School districts across California are now able to take advantage of pre-negotiated terms and pricing to connect their own families to Spectrum and/or AT&T for high-speed internet at home. Learn how ...
The Los Angeles Unified School District is working to ensure every student and employee has access to the internet connectivity needed for high-quality teaching and learning.
We are exploring device and connectivity needs to provide the right solution for every student, every educator, and every family. Please let us know how we can best support your child by completing the Parent Acknowledgement and Device/Connectivity Request Form.
Parents and guardians can now use a single form to request computing devices and/or connectivity services for all children enrolled in an LAUSD school.
LAUSD-Sponsored High-Speed Internet
Families who have submitted connectivity requests at device.lausd.net may be eligible to receive district-sponsored high-speed internet connectivity for their homes. Qualifying families are sent correspondence inviting them to accept 12 months of service at no cost to them.
All families are encouraged to visit device.lausd.net to let us know of any support needed with devices and/or internet connectivity.
Affordable Connectivity Program
Do you already have broadband internet at home but need help to afford it? You may qualify for a monthly discount through the federal Affordable Connectivity Program, which is a national program managed by the Federal Communications Commission. Learn more at www.fcc.gov/acp.
Spread the Word!
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Find everything you need to get the word out: posters, fliers, social media images, announcements, phone scripts, presentations and more.
Access the School Community Outreach Toolkit
(LAUSD login required)
Frequently Asked Questions
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What happens at the end of 12 months? WIll I start getting billed?
No. The billing is handled 100% by the district. There is no – and never will be – any obligation on the part of the household to pay for any portion of the costs. While funding for the program is currently authorized through June 2023, we are aiming to find more long-term options so that we can continue to offer support to every family who needs it for as long as their students are enrolled at LAUSD schools. We will not stop until every student has the connectivity needed to get a high quality education.
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How is the district providing sponsored high-speed internet to households in need?
LAUSD has agreements with major internet service providers, e.g. Spectrum and AT&T, whose coverage areas include most communities served by our district. Additional providers may be added at various points to ensure maximum coverage option for LAUSD housholds.
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Will my financial status affect eligibility for LAUSD-sponsored high-speed internet?
No. Your family's personal financial status is not taken into account when determning eligibility for district-sponsored internet service. You will not be asked to provide any records related to financial status.
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What download speeds will be available from district-sponsored internet service?
Varying internet capacities will be offered based on the household's unique needs, e.g., if there are multiple students/employees in a household. Service providers have agreed to provide service that meets the standards set by the Federal Communications Commission.
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Can I pay a portion of the cost to get faster service?
No. As this is an LAUSD-sponsored program to support student learning, the school district pays the service providers (e.g., AT&T, Spectrum) directly. There isn't a way for the household residents to contribute to the cost of service.
However, if you are interested in faster speeds for your family but may need financial support to acquire it, then the Affordable Connectivity Program may be a good option for you.
Learn more at www.fcc.gov/acp.
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Are these free services available to students in community colleges?
A community college student would only be eligible for services through LAUSD's All Families Connected program if that student is concurrently enrolled at an LAUSD school. All others are encouraged to contact the Los Angeles Community College District to learn what resources may be available to students seeking support with devices or connectivity.
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Can a student who has already graduated request free internet service from LAUSD?
Generally, no, as the program is only available to students currently enrolled at an LAUSD school. However, if a recent graduate plans to attend a program though LAUSD's Division of Adult and Career Education, then that student would still be eligible. Those attending a school other than LAUSD, including 2-year, 4-year, and vocational colleges, are encouraged to check with their schools of attendance to learn what resources might be available to support their students.
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Do LAUSD adult education students qualify for free internet?
Yes. Students attending a Division of Adult and Career Education (DACE) school can request connectivity support by visiting device.lausd.net, selecting LAUSD DACE student at the introductory page, log in with an LAUSD account, and respond to questions about device and internet connectivity needs.
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Do independent charter schools within LAUSD boundaries qualify for the free internet?
Families of students attending independent charter schools may qualify for technology services. We recommend contacting the charter school’s operator to learn what technology support services may be available.
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Do private school parents receiving services from LAUSD qualify for free internet?
Families of students attending private schools may qualify for technology services; however these services would not be requested through LAUSD. We recommend checking with the operator of the private school to learn what kinds of technology support services are available.
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What if I need to cancel the LAUSD-sponsored internet service?
The equipment you received from the service provider contains a serial number that corresponds to the service address.
You can take the equipment to any UPS store or UPS drop-off point, and they will package and ship the equipment back to the provider at no cost to you.
Find a UPS drop off point near you
If you receive service from Spectrum, you can take the equipment to any Spectrum location.
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What happens when a device gets lost, stolen, or broken?
Each day a student is without a device means lost learning time. Therefore, a student's family should report any lost, stolen, or broken devices to the issuing school as soon as possible so arrangements can be made to issue a replacement device. The school's instructional device manager (IDM) logs the device appropriately to ensure current and accurate device records and the IT Asset Management team can suport schools as needed with refreshing device inventories.
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Will my child's school continue to provide devices even though schools are open again?
Yes. Students need access to the right technology to succeed in a world that is becoming increasingly digitial and virtual. Schools will continue to provide every student with the tools needed to succeed in their educaiton and in life.
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Which grade levels use computing devices?
All grade levels from kindergarten to grade 12 use electronic devices as part of their instrucitonal program. Complete the request for any devices you may need for your child at device.lausd.net.
To learn more about the types of devices used at your child's school please contact the school directly.
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Can my child use his/her own device at school?
While every child has access to a district-issued device, you may opt to let your child take his or her own personal device to school to use it there. As long as your child's device is compatible with the school's instrucitonal program, this should not present a problem. (For example ... your child's teacher may use an app that works on an Apple iPad but not other devices). We recommended talking to staff at your child's school to see which devices are compatible and which are not.
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How do I request a computing device for my child?
It's easier than ever. Go to device.lausd.net, and respond to a few questions to indictae your child's device and home connectivity needs.
All you need is an LAUSD Parent Portal Account to complete the form.
Don't have a Parent Portal account? Follow these steps:
- Go to achieve.lausd.net/GetParentPortal to sign up for an account. All you need is an email address.
- Contact your child's school for a PIN you can use to link your child securely to your account.
Once you have completed these steps you are on your way to real time access to your child's attendance, grades, and a lot more.
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What happens once I submit a request for a device or connectivity?
The system will send you a confirmation email letting you know your request was received. The confirmation will include a bar code you can take to your child's school. You can print the confirmation email or display on a phone or other mobile device.
Your child's school will also have immediate acces to the informaiton you provided, which they can use to assist you with accomodating your child's learning needs.
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I have more than one child enrolled in LAUSD. Do I need to submit a form for each child?
No. We updated the form so you can complete a single form for all children in your household enrolled in an LAUSD school. If you don't see a child listed who should be on the form, follow the instructions to link your child. To link a child to your account securely, you'll just need a PIN, which you can obtain from the child's school.
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What if my child has his or her own computer?
If your child already has a computer to use and does not need to check out from school, you can indicate this on the Parent Acknowledgement and Device/Connectivity Request Form. If you would rather your child not have to carry his personal device back and forth, most schools are willing to assign your child a device to use on campus and leave it there. Contact the school for additional information.
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Where do I get the access code to complete the form?
We have updated the online form so that a special access code is no longer needed. Log in with your LAUSD Parent Portal account.
Don't have an account? All you need is an email address to get started.
Go to achieve.lausd.net/GetParentPortal to register for an account.
Once you have registered, contact your child's school for a PIN, which you can use to link him or her securely to your account.
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How do I get an LAUSD Parent Portal account?
There are two steps to getting an LAUSD parent portal account:
- Go to achieve.lausd.net/GetParentPortal to sign up for an account. All you need is an email address.
- Contact your child's school for a PIN you can use to link your child securely to your account.
Once you have completed these steps you are on your way to real time access to your child's attendance, grades, and a lot more.
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How do I get a PIN to link a child to my Parent Portal account?
Contact the school your child attends to request the personal identification number (PIN). You will need to verify that you are a parent or legal guardian and have rights to access information about your child. The school can provide more information on types of acceptable identification.
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Will my child's school provide a hotspot to connect to the internet at home this year?
The district will continue to make hotspots available as needed. however, hotspots won't be the only way to help a student get online. We are exploring additional options to ensure we can offer the best solution to meet each family's unique needs. Check back soon for additional information.
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Have a question that is not answered here?
*Please note: While individual responses are not provided, answers to frequently asked questions are usually posted above within 1-2 days.
If you need technical support, please contact the IT HelpDesk.
