• Frequently Asked Questions

The LAUSD Service Catalog is the one-stop portal for all users to submit requests and find self-help resource. The LAUSD Service Management console is commonly known as Remedy MyIT and it can be accessed at https://lausd-myit.onbmc.com.

 

Anyone with an active LAUSD SSO (Single Sign On) account. Including: current LAUSD employees and contractors. Individuals without an active LAUSD SSO account cannot access the LAUSD Service Catalog. 

 

Users started being redirected from the legacy Online Self Service interface to the new LAUSD Service Catalog starting on October2nd, 2017. The LAUSD Service Management console is commonly known as Remedy MyIT  and it can be accessed at https://lausd-myit.onbmc.com.

 

The legacy Online Self Service interface (https://lausd.onbmc.com) started redirecting users to the new LAUSD Service Catalog on October 2nd, 2017.

 

The LAUSD Service Management console (commonly known as Remedy MyIT) can be accessed using any web browser (Firefox, Chrome, Internet Explorer, Edge, Safari, etc.):

  1. Launch a new web browser session on your computer.
  2. Go to https://lausd-myit.onbmc.com
  3. Sign-in using your LAUSD email address (john.doe@lausd.net) and password.

 

You can create a bookmark in your preferred web browser by following the steps below:

  • Firefox
    1. Start by launching a new web browser session.
    2. Go to https://lausd-myit.onbmc.com
    3. Sign-in using your LAUSD email address (john.doe@lausd.net) and password.
    4. Click the star twice
    5. Select the bookmarks toolbar.
    6. Click on done.
    7. Right-click on the bookmark
    8. Click on properties.
    9. Type https://lausd-myit.onbmc.com in the location field.
    10. Click save.
  • Chrome
    1. Start by launching a new web browser session.
    2. Go to https://lausd-myit.onbmc.com.
    3. Sign-in using your LAUSD email address (john.doe@lausd.net) and password.
    4. Click the star.
    5. Click Edit.
    6. Type in the name of the bookmark.
    7. Type https://lausd-myit.onbmc.com in the location field.
      Click save.
  • Internet Explorer
    1. Start by launching a new web browser session.
    2. Go to https://lausd-myit.onbmc.com.
    3. Sign-in using your LAUSD email address (john.doe@lausd.net) and password.
    4. Click on Add To Favorites.
    5. Right-click on Favorite.
    6. Click on the web document tab.
    7. Add https://lausd-myit.onbmc.com in the location field.
    8. Click OK.

NOTE:

 

 
  • Update your browser to the latest version available.
  • Delete previously saved bookmarks of the LAUSD Service Catalog.

 

You can request support if you are experiencing issues with the LAUSD Service Catalog (Remedy MyIT - https://lausd-myit.onbmc.com) by:


The LAUSD Single Sign On(SSO) username and password are used to grant users access to the LAUSD Service Catalog. There's a couple of actions you can take to resume access: 

 

The LAUSD Service Catalog (commonly known as Remedy MyIT) can be accessed using the web browser on your iPhone/iPad or Android mobile device at https://lausd-myit.onbmc.com. 

 

You do not need to download an application on your mobile device to access the LAUSD Service Catalog. The LAUSD Service Catalog (commonly known as Remedy MyIT) can be accessed using the web browser in your iPhones/iPads or Android mobile devices at https://lausd-myit.onbmc.com.

 

You can access the LAUSD Service Catalog (commonly known as Remedy MyIT) by following the steps below:

  1. Open a web browser on your iPhone or iPad.
  2. Go to the URL link shown below: https://lausd-myit.onbmc.com
  3. Sign-in using your LAUSD email (e.g. jane.doe@lausd.net) and password.

 

You can access the LAUSD Service Catalog (commonly known as Remedy MyIT) by following the steps below: 

  1. Open a web browser on your Android mobile device.
  2. Go to the URL link shown below: https://lausd-myit.onbmc.com
  3. Sign-in using your LAUSD email (e.g. jane.doe@lausd.net) and password.

 

You can bookmark the LAUSD Service Catalog (commonly known as Remedy MyIT) by following the steps below: 

  1. Tap on Share
  2. Tap on ”Add to Home Screen”
  3. Tap on ”Add

 

You can bookmark the LAUSD Service Catalog (commonly known as Remedy MyIT) by following the steps below: 

  1. Tap on Settings
  2. Tap on the star

 

Yes. You are able to perform the same tasks on your mobile device as you can on your computer.

 

The LAUSD Service Catalog can be accessed through any web browser. Including Firefox, Chrome, Internet Explorer, Edge, Safari, etc.).

 

 

Yes. Old tickets created in the legacy Online Self Service interface are visible in the new LAUSD Service Catalog.

  1. Launch a new web browser session.
  2. Go to https://lausd-myit.onbmc.com. 
  3. Sign-in using your LAUSD email address (john.doe@lausd.net) and password.
  4. Select My Activity (located in the top black navigation bar).

 

Yes. You are able to view requests that have been completed or closed. Follow the steps below:

  1. Launch a new web browser session.
  2. Go to https://lausd-myit.onbmc.com. 
  3. Sign-in using your LAUSD email address (john.doe@lausd.net) and password.
  4. Select My Activity (located in the top black navigation bar).
  5. Scroll down to visualize the Past events section of My Activity. 

 

Yes. You are able to get a shareable URL link only when you are drafting a new service request. You will not be able to get a shareable URL link after your service request has been submitted.

Follow the steps below to get a shareable URL link while drafting a new service request:

  1. Launch a new web browser session.
  2. Go to https://lausd-myit.onbmc.com. 
  3. Sign-in using your LAUSD email address (john.doe@lausd.net) and password.
  4. Select the service request of your interest (e.g. School/District Office Technology).
  5. Click on Share
  6. Click on Copy to clipboard
  7. Scroll down to visualize the Past events section of My Activity. 

 

Yes. You are able to cancel a service request submitted for or by me.

Follow the steps below to cancel your service request:

  1. Launch a new web browser session.
  2. Go to https://lausd-myit.onbmc.com. 
  3. Sign-in using your LAUSD email address (john.doe@lausd.net) and password.
  4. Select My Activity (located in the top black navigation bar).
  5. Select the service request you need to cancel.
  6. Press the Cancel button.

 

Yes. You are able to attach a maximum of three files adding up to 5 MBs per service requests.

Follow the steps below to attach files to your service requests:

  • Attaching a file while drafting a new service request:
    1. Sign in to the LAUSD Service Catalog.
    2. Select the service request of your interest (e.g. School/District Office Technology).
    3. Scroll down to the bottom of the screen
    4. Press the Attach Files button.
    5. Select the file.
    6. Press the Open button.
    7. Press the orange Submit button.

 

  • Attaching a file to an existing service request:
    1. Sign in to the LAUSD Service Catalog.
    2. Select My Activity (located in the top black navigation bar).
    3. Select your existing service request.
    4. Press the Add comment button.
    5. Press the Attach Files button.
    6. Select the file.
    7. Press the Open button.
    8. Press the orange Submit button.