• Frequently Asked Questions

    1. Will the former Online Self Service interface be available?
      The classic Self Serice interface (SRM) will remain available until October 2nd. Beginning October 2nd, MyIT will be the preffered method of submitting online service requests.
       
    2. What are the benefits of using the new MyIT interface?
      The new MyIT interface provides an intuitive, one-click user interface, with simple icons for a familiar way to request help. There are additional features available including a mobile app available for iPhones and Androids.
       
    3. Can I perform the same tasks on my phone as I can on my computer?
      Yes..
       
    4. Can I view requests that have been completed or closed?
      Yes. This can be done in the My Activity page and selecting the filter icon and selecting Completed or Closed.
       
    5. Can I send someone a link to a request form?
      Yes, when you have the request form open, select Share and copy the link, which can be shared with others.
       
    6. What steps should I take to prepare?
      Install Firefox on your computer, as this is the preferred browser for the tool
       
    7. When we transition to the new interface, what happens to my old service request tickets?
      If you had an open request prior to the transition of the upgraded interface, your ticket is still open and active.
       
    8. Can I cancel a request it has been submitted?
      Yes. When viewing an active request, there is a Cancel Request button at the bottom of the request form.
       
    9. Can I attach a file to a request?
      Yes. At the bottom of the request form is a button to attach a file to the request.
       
    10. Having trouble accessing the Online Service Request System?
      The LAUSD Single Sign On(SSO) username and password are used to grant users access to the Online Service Request System. There's a couple of actions you can take to resume access:
      1. Check if your SSO password is currently expired.
      2. Contact the Helpdesk for assistance:
       
    11.  Which mobile devices are compatible with the mobile application?
      The "Online Serivce Request System" mobile application is compatibility with the following devices:
      1. Apple mobile devices with iOS 7 or later
        • iPhone 4 and later models
        • iPad 2 and later models (including the iPad mini)
      2. Android phones with Android 4.2 or later