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  • LAUSD Services Catalog, formerly known as MyIT, is the online system used to submit requests for services; from support for computing devices to payroll issue resolution. As the services offered on the system have grown beyond just information technology (IT), a new name is only fitting. District Operations, Payroll Support Services, Student Testing and other departments' services are now available through LAUSD Services Catalog. Please visit https://lausd-myit.onbmc.com and select "Browse categories" for a full list of participating departments

     

    Features:
    Easier to use
    Faster response time
    Mobile device support
     

    Creating an LAUSD Services Catalog ticket online has never been easier! Click on this link to access the new platform and request services online: https://lausd-myit.onbmc.com

     

    You can still call the HelpDesk or chat with a service technician to create a service request; however, the LAUSD Services Catalog online system (including the App) should be your preferred method to open and/or monitor service requests.

     

    NOTE: Some content within the videos and instructions may refer to LAUSD Services Catalog as MyIT. ITD is in the proccess of updating the content.

  • The new LAUSD Services Catalog interface provides an intuitive, one-click user interface, with simple icons for a familiar way to request help. There are additional features available including a mobile app available for iPhones and Androids.
  • Yes.Download mobile app.
  • Learn more about our mobile application here
  • Yes. This can be done in the My Activity page and selecting the filter icon and selecting Completed or Closed
  • Yes, when you have the request form open, select Share and copy the link, which can be shared with others.
  • Yes. When viewing an active request, there is a Cancel Request button at the bottom of the request form.
  • Yes. At the bottom of the request form is a button to attach a file to the request.
  • The "LAUSD Services Catalog" mobile application is compatibility with the following devices:
  1. Apple mobile devices with iOS 7 or later
    • iPhone 4 and later models
  2. iPad 2 and later models (including the iPad mini)
  3. Android phones with Android 4.2 or later

 

  • The LAUSD Single Sign On(SSO) username and password are used to grant users access to the Online Service Request System. There's a couple of actions you can take to resume access:
  1. Check if your SSO password is currently expired.
  2. Contact the Helpdesk for assistance:

 

Yes. For any request in LAUSD Services Catalog, the customer can be changed by clicking on the Change button next to the "Request for:" name. Simply click on the button and type at least three letters of the employee's name into the seach box.

  • Please allow a few seconds for the search results to populate

Change user