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ITAM Tech Support Page
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Welcome to the ITAM Tech Support Page
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Step-by-Step Job Aid
How to obtain full IDM access to Remedy?
ITST IDM FULL ACCESS 20210929.pdf
370.83 KB
(Last Modified on September 29, 2021)
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How to obtain full access to Focus (Remedy) reports?
Tech Request for Focus Access 20211004.pdf
225.21 KB
(Last Modified on October 6, 2021)
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How to add task for Soto Warehouse to prepare hotspot(s)?
Adding hotspot task by onsite 20210907.pdf
237.95 KB
(Last Modified on September 22, 2021)
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How to create work orders for chargers?
Create WO for Charger Request 20210907.pdf
330.17 KB
(Last Modified on September 22, 2021)
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How to generate barcodes?
Barcode labels for school 20210907.pdf
234 KB
(Last Modified on September 22, 2021)
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How to request a bulk transfer?
Bulk Transfer 20211222 PDF.pdf
427.03 KB
(Last Modified on December 23, 2021)
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Workflows
Bulk Transfer Request
Bulk Transfer 202112022 PDF.pdf
182.61 KB
(Last Modified on February 13, 2023)
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Charger Request
Charger Workflow 09-07-21.pdf
20.35 KB
(Last Modified on September 22, 2021)
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Hotspot Request
Hotspot Requests- Tech Workflow 20210104.pdf
54.24 KB
(Last Modified on January 4, 2022)
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School Inventory Internal Audit
ITAM School Inventory Audit 20210823 - Audit Overview 2021-12-13.pdf
39.84 KB
(Last Modified on January 19, 2022)
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Audit Documents
Audit Process, Purpose, & Expectations
ITAM Audit Purpose and Goals 122321.pdf
121.42 KB
(Last Modified on December 23, 2021)
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Audit Report Job Aid
Generate Audit Report 20211011.pdf
310.41 KB
(Last Modified on October 11, 2021)
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Work Order Template Job Aid
Audit WO Template Job Aid 2021213.pdf
358.54 KB
(Last Modified on December 13, 2021)
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School Inventory Audit Sign Off Form
School Inventory Audit Questionnaire 01.19.22.pdf
190.02 KB
(Last Modified on January 19, 2022)
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Email Template for IDMs & Principals
Communication Template to Principals and IDMs Updated 122321.docx
22.23 KB
(Last Modified on December 23, 2021)
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Audit PowerPoint Presentation
Asset Management Audit Process 2022-01-19 PowerPoint.pdf
543.78 KB
(Last Modified on January 19, 2022)
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MDM iPad Lost/Stolen Container Instructions
Moving iPads to a Schools Lost Stolen OG.pdf
346.54 KB
(Last Modified on February 11, 2022)
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ECF Device Distribution
Troubleshooting Guide
Troubleshooting Guide .pdf
273.46 KB
(Last Modified on March 15, 2023)
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ITST and Help Desk Connectivity Status Guide
ITST and Help Desk Connectivity Guide.docx version 2.pdf
576.18 KB
(Last Modified on March 15, 2023)
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FAQs
Frequently Asked Questions for Techs and Help Desk Version 2.pdf
248.72 KB
(Last Modified on January 24, 2023)
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device.lausd.net Portal Guide
ECF Portal Guide for Techs 20220517.pdf
404.02 KB
(Last Modified on May 17, 2022)
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School Distribution PowerPoint
ECF School deliveries 20230216.pdf
257.71 KB
(Last Modified on February 16, 2023)
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Weekly School Deliveries
ECF Weekly School Delivery School V3.pdf
90.37 KB
(Last Modified on February 13, 2023)
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Reports:
Audit Inventory Report
Audit Webinar January 21, 2022
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