Troubleshooting Tips for Students

Here are a few troubleshooting tips for common technology issues for students, such as how to make sure your device's camera is working for Zoom, how to launch Zoom on your device, and how to find the Zoom app on your device.
 

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How to Reset a Student's Email Password

Resetting a student password:
 
To activate an account or update a password, do the following:
 
Go to https://mylogin.lausd.net
Choose Student
Select Activate your account or Reset your password
Review and accept the LAUSD Responsible Use Policy by reviewing the document, checking the box below the document, and clicking on Accept
Enter the student’s identification number (above), birthdate, and personal identification number (PIN)
 
If you don’t know the student’s PIN, there are several options for you:
 
Option A: The PIN has been mailed to you in a letter. When you have received that letter, use the information to follow the above steps.
 
Option B: Follow the link at https://mylogin.lausd.net about resetting your password and answer some security questions that only the student would know the answer to, in order to activate the account and/or reset a password.
 
Option C: Call the student's school for help.
>> Find your school's contact information

Option D: Call our Families Helpdesk at ‭(213) 443-1300‬ to request assistance, if your school has not been able to reset your password.

Help with Getting Online

Here are ways to request support:

1. Find affordable service

The City of Los Angeles is partnering with the California Emerging Technology Fund and EveryoneOn to help residents find options for low-cost internet services, access to computers, and digital literacy services.
>> Learn More

The non-profit human-I-T helps connect families and community-based organizations with internet connectivity and affordable computing devices. Learn more at hitconnect.org or send a text message to (562) 372-6925.

Many companies are offering free or low-cost options for home connectivity. Learn more

2. Contact your child's school for help
>> Find your school's contact information

3. Request additional support
Call the families hotline 213-443-1300 from Monday through Saturday, 6 am to 6 pm

YouTube Videos for Students and Families

YouTube: Help for Families
Watch the Help for Families playlist of videos on YouTube for help with technology.

YouTube: World of Learning
Visit the World of Learning YouTube page to find YouTube videos for students covering art, reading, career exploration and many more topics.

Zoom Virtual Backgrounds

Download LA Unified virtual backgrounds and learn how to use them on Zoom to brighten up your online classroom experience.

>> Download now

Student Productivity Tools

Google
MyMail accounts are provisioned through Google and enable students to customize access to Google tools, including Google Docs, Classrooms, Forms, Drawing, YouTube and others.

To access go to Google.com and log in with an LAUSD MyMail account.

Microsoft Office 365
LA Unified students can access the full range of Microsoft Office productivity tools (Outlook, Word, Excel, PowerPoint, etc.).

Go to portal.office.com and log in using your LAUSD MyMail account.