Remedy Ticket

IT Asset Management Support is now available in Remedy! This form is to request assistance with “IT Asset Management” related issues including asset visibility and additions, check-in rooms, asset tag bar-codes, Focus reports, asset check-out, asset management instructions, and etc.

You may select one of the following when submitting a ticket:

• Add IDM assignment to location
• Remove IDM assignment from location
• Restore IDM assignment to location
• Unable to access Focus reports
• Unable to check-in assets into inventory
• Discrepancies in the Focus reports
• Student/Employee not found when checking out devices
• Add check-in rooms to a location
• Provide Asset Tag bar-codes
• I have questions about IT Asset Management

Schoology

Join our Schoology group to stay connected with the Asset Management team and other Instructional Device Managers (IDMs) to build a community to share ideas, recommendations, and issues encountered with tracking and managing devices at your site.

Join our IT Asset Management group by following steps below:

1. Go to Schoology and log in with Single Sign On (SSO)
2. Click on Groups
3. Next, select My Groups
4. Click Join a Group and enter the access code: 7378-SBS8-VTG4M

Newsletter

Our team sends a monthly newsletter on the last day of each month to provide IDMs the most current Asset Management related news, Remedy updates, upcoming projects, and more.

To view our current and past newletters, please click HERE

FAQs

https://achieve.lausd.net/Page/16966

Help Desk

To speak with ITD Help Desk, you may visit https://achieve.lausd.net/helpdesk or call 213-241-5200.

IT Asset Management Contact

Email our team directly at ITAssetMGMT@lausd.net