Asset Management Support
IT Asset Management Support is now available in Remedy! This form is to request assistance with “IT Asset Management” related issues including asset visibility and additions, check-in rooms, asset tag bar-codes, Focus reports, asset check-out, asset management instructions, and etc.
You may select one of the following when submitting a ticket:
- Add IDM assignment to location
- Remove IDM assignment from location
- Restore IDM assignment to location
- Unable to access Focus reports
- Unable to check-in assets into inventory
- Discrepancies in the Focus reports
- Student/Employee not found when checking out devices
- Add check-in rooms to a location
- Provide Asset Tag bar-codes
- I have questions about IT Asset Management
Join our Schoology group to stay connected with the Asset Management team and other Instructional Device Managers (IDMs) to build a community to share ideas, recommendations, and issues encountered with tracking and managing devices at your site.
Join our IT Asset Management group by following steps below:
- Go to Schoology and log in with Single Sign On (SSO)
- Click on Groups
- Next, select My Groups
- Click Join a Group and enter the access code: 7378-SBS8-VTG4M
To speak with ITD Help Desk, you may visit https://achieve.lausd.net/helpdesk or call 213-241-5200.
IT Asset Management Contact
Email our team directly at ITAssetMGMT@lausd.net