Asset Management Support

  • Remedy Ticket

    IT Asset Management Support is now available in Remedy! This form is to request assistance with “IT Asset Management” related issues including asset visibility and additions, check-in rooms, asset tag bar-codes, Focus reports, asset check-out, asset management instructions, and etc.

    You may select one of the following when submitting a ticket:

    • Add IDM assignment to location
    • Remove IDM assignment from location
    • Restore IDM assignment to location
    • Unable to access Focus reports
    • Unable to check-in assets into inventory
    • Discrepancies in the Focus reports
    • Student/Employee not found when checking out devices
    • Add check-in rooms to a location
    • Provide Asset Tag bar-codes
    • I have questions about IT Asset Management

     

    Schoology

    Join our Schoology group to stay connected with the Asset Management team and other Instructional Device Managers (IDMs) to build a community to share ideas, recommendations, and issues encountered with tracking and managing devices at your site.

    Join our IT Asset Management group by following steps below:

    1. Go to Schoology and log in with Single Sign On (SSO)
    2. Click on Groups
    3. Next, select My Groups
    4. Click Join a Group and enter the access code: 7378-SBS8-VTG4M

     

    Newsletter

    Our team sends a monthly newsletter on the last day of each month to provide IDMs the most current Asset Management related news, Remedy updates, upcoming projects, and more.

    To view our current and past newletters, please click HERE

     

    Office Hours

    To provide schools with more personalized support, we have decided to host individual office hours for each local district instead of district wide.

    To join office hours for your local district, the zoom link has been shared with your ITD liaison. Please contact your liaison or ITAssetMGMT@lausd.net for link.

    West: Mondays

    • 05/17; 10:30-11:30pm
    • 05/24; 2:30-3:30pm
    • 05/31; Holiday (rescheduled for June 1st @ 10:30-11:30pm)
    • 06/07; 2:30-3:30pm

     Northeast: Tuesdays

    • 05/18; 10:30-11:30pm
    • 05/25; 2:30-3:30pm
    • 06/01; 10:30-11:30pm
    • 06/08; 2:30-3:30pm

     South: Wednesdays

    • 05/19; 10:30-11:30pm
    • 05/26; 2:30-3:30pm
    • 06/02; 10:30-11:30pm
    • 06/09; 2:30-3:30pm

     Central: Thursdays

    • 05/20; 10:30-11:30pm
    • 05/27; 2:30-3:30pm
    • 06/03; 10:30-11:30pm
    • 06/10; 2:30-3:30pm

    Northwest: Thursdays

    • 05/20; 10:30-11:30pm
    • 05/27; 2:30-3:30pm
    • 06/03; 10:30-11:30pm
    • 06/10; 2:30-3:30pm

     East: Fridays

    • 05/21; 10:30-11:30pm
    • 05/28; 2:30-3:30pm
    • 06/04; 10:30-11:30pm
    • 06/11; 2:30-3:30pm

     

     

    FAQs

    https://achieve.lausd.net/Page/16966

     

    Help Desk

    To speak with ITD Help Desk, you may visit https://achieve.lausd.net/helpdesk or call 213-241-5200.

     

    IT Asset Management Contact

    Email our team directly at ITAssetMGMT@lausd.net