Remedy Ticket

IT Asset Management Support is now available in Remedy! This form is to request assistance with “IT Asset Management” related issues including asset visibility and additions, check-in rooms, asset tag bar-codes, Focus reports, asset check-out, asset management instructions, and etc.

You may select one of the following when submitting a ticket:

• Add IDM assignment to location
• Remove IDM assignment from location
• Restore IDM assignment to location
• Unable to access Focus reports
• Unable to check-in assets into inventory
• Discrepancies in the Focus reports
• Student/Employee not found when checking out devices
• Add check-in rooms to a location
• Provide Asset Tag bar-codes
• I have questions about IT Asset Management

Schoology

Join our Schoology group to stay connected with the Asset Management team and other Instructional Device Managers (IDMs) to build a community to share ideas, recommendations, and issues encountered with tracking and managing devices at your site.

Join our IT Asset Management group by following steps below:

1. Go to Schoology and log in with Single Sign On (SSO)
2. Click on Groups
3. Next, select My Groups
4. Click Join a Group and enter the access code: 7378-SBS8-VTG4M

FAQs

https://achieve.lausd.net/Page/16966

Help Desk

To speak with ITD Help Desk, you may visit https://achieve.lausd.net/helpdesk or call 213-241-5200.

IT Asset Management Contact

Email our team directly at ITAssetMGMT@lausd.net