itd

ITS Home About Us ITS Resources ITS HelpDesk
ITS Home About Us ITS Resources ITS Helpdesk

IDM Access & Training Resources

  • Instructional Device Manager (IDM) Role

    Each site administrator must designate a staff member to serve as an Instructional Device Manager. An IDM can be a site-funded IT support assistant or technician, computer lab teacher, librarian, library aide, instructional aide-computer lab, or anyone else on staff that the principal designates.

    The IDM plays a critical role in ensuring that each school is able to check in/out computing devices and/or hotspots to students and employees, conduct annual computing device inventory, and maintain all device records correctly logged in the IT Asset Management System (Remedy).

    How to Designate an Instructional Device Manager (IDM)

    1. Principals may designate staff and/or themselves to become an IDM using the Principal’s Portal by following instructions HERE.  A school may have more than one IDM.
    2. The designated IDM will be automatically enrolled in the IT Asset Management System Online Training and assessment in MyPLN.
    3. Once training and assessment are complete, a ticket is automatically created for the Remedy team to process and grant IDM access.  The IDM will be notified via email within 1 to 5 business days once access is granted.
    4. Focus access will also be provided to the IDM in order for them to view asset reports.

     

    Removing an Instructional Device Manager (IDM)

    Principals may remove Remedy and Focus access of IDMs by following instructions on page 2 HERE

     

    Online IDM Training

     

    Webinars

    Our team is hosting webinars twice a month intended to provide an overview of the IT Asset Management process and share tips for using the Remedy system along with a Q&A.

    To register, please visit MyPLN and search “IT Asset Management Webinar” to see the current dates and times. Note this webinar is not replacement for IDM online training. 

    To watch the replay of previous webinar(s), please visit https://achieve.lausd.net/Page/16731

     

    IT Asset Management Handbook