Our members' experience and satisfaction with health plans are important to us. To that end, we want to provide a few resources should you have any issues/concerns with any health plan provider. The first and most direct option is to contact your benefit provider for resolution. Your rights are listed in the provider's Evidence of Coverage (EOC). If the issue is not resolved at the provider level, then you have the option to escalate your issue to the Department of Managed Health Care (DMHC). DMHC is a California State Agency that protects consumers’ health care rights and ensures a stable health care delivery system. They can be reached online or at 1-888-466-2219.