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     The Welligent Support team provides assistance with system functionality

    and navigation within the Welligent system.

  • SSO Password Requirements Specific to Welligent

     

    In order to use Welligent, a user's Single Sign-on (SSO) password must meet the following requirements:

    1. Up to 26 characters in length
    2. No +, |, \, %, <, >, ', “ symbols
    3. Not end in a zero

     

    To change or reset your password:

    Visit https://achieve.lausd.net/Page/467 and click on the Self Service Console for Single Sign-on (SSO) account issues link. Or call the ITD-Helpdesk at 213-241-5200, then press Option 2.

     

    Make sure computer meets the system requirements click here to check Technical Support Guide.

     

    For equipment problems, go to https://achieve.lausd.net/Page/11176, click on the Online Ticket icon. Or call the ITD Help Desk at (213) 241-5200, then press Option 1.

     


     

    If you are a contractor, the oneAccess System has been implemented to enable Non-LAUSD/Charter school employees to apply for a new SSO, renewal, or reactivation of an expired or inactive SSO.  You will be required to have a valid email.

    Log in to https://oneaccess.lausd.net

    Your administrator will be required to approve your request.

     

    Once Non-LAUSD/Charter school employees have obtained a current SSO, go to EZ Access to request a Welligent Role. Log in to https://ezaccess.lausd.net/default.aspx.

    Your administrator will be required to approve your request before Welligent can process your role request.

     

    For assistance with oneAccess or EZ Access, go to http://helpdesk.lausd.net. Or call the ITD Help Desk at (213) 241-5200. Press Option 8.

     

    For On-Line Chat, go to https://achieve.lausd.net/Page/11176 and click on the Live Chat icon.