Support

There are a number of ways to get help with Schoology.

Technical Support

Contact the IT Help Desk for assistance with technical issues (e.g., problems logging in or accessing the District's network) or to report a technical problem with MiSiS/Schoology. We have different ways to request technical support:

√  Submit a Support Request Online
√  Chat Live with an Agent
√  Call (213) 241-5200 and Select Option 5 then Option 1 for Schoology support

Instructions for opening a Self-Service ticket

Resetting Passwords

Is your Single Sign-On (SSO) not working?  Do you need to reset your password?  Select your role to reset your LAUSD password.

√  Employee
√  Student

Instructions for Teachers/Students

Student SSO Set Up/Reset

OneAccess

OneAccess replaced EZ Access as the system of record for user account management of Schoology roles. Key features include ease of tracking role request status, a quick view of currently assigned Schoology user roles, and the ability to revoke approved roles.

For more information on requesting OneAccess Schoology user roles please view the following user guides:.

√  Schoology – OneAccess User Role Request

√  Learning Management System Schoology Roles & Permissions Guide

Self Help

Visit the Resources page for a list of job aids and videos that will guide you through many of the LMS and Gradebook features of Schoology.

Join one of many available Schoology Groups. Click Groups and select the magnifying lens to search for a group of your choice to join. (Note: Members in these groups are made up of Schoology users worldwide and are not restricted to LAUSD users.)

Use the Schoology link on the right-hand panel to access tutorials, videos, and discussion threads from Schoology users.

Supported Browsers

√  Firefox (latest version) Download the latest version

√  Internet Explorer 11+ (for Windows 8 and previous versions) Download the latest version

√  Edge (for Windows 10+) Download the latest version

√  Safari 10 and 11 Download the latest version

√  Google Chrome (latest version) Download the latest version

Additional Requirements

√  Javascript How to enable
√  Flash 9+ Download the latest version
√  Cookies enabled

Websites often store cookies and other data as you browse online. This data may include information that you have provided in the past, such as your name, email address, and preferences. This data helps websites such as Schoology identify you when you return to the site, and helps the site remember the user's preferences or registration details for a future visit. On Schoology, enabling cookies in your browser can help prevent login issues to Schoology.com as well as to other third party apps within Schoology.

√  How to enable cookies in Google Chrome
√  How to enable cookies in Safari
√  How to enable cookies in Safari on an iOS device
√  How to enable cookies in Firefox
√  How to enable cookies in Internet Explorer