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There are a number of ways to get help with Schoology.
Technical Support
Contact the IT Help Desk for assistance with technical issues (e.g., problems logging in or accessing the District's network) or to report a technical problem with MiSiS/Schoology. We have different ways to request technical support:
√ Submit a Support Request Online
√ Chat Live with an Agent
√ Call (213) 241-5200 and Select Option 5 then Option 1 for Schoology support
Instructions for opening a Self-Service ticket
Resetting Passwords
Is your Single Sign-On (SSO) not working? Do you need to reset your password? Select your role to reset your LAUSD password.Instructions for Teachers/Students
OneAccess
OneAccess replaced EZ Access as the system of record for user account management of Schoology roles. Key features include ease of tracking role request status, a quick view of currently assigned Schoology user roles, and the ability to revoke approved roles.
For more information on requesting OneAccess Schoology user roles please view the following user guides:.√ Schoology – OneAccess User Role Request
√ Learning Management System Schoology Roles & Permissions Guide
Self Help
Visit the Resources page for a list of job aids and videos that will guide you through many of the LMS and Gradebook features of Schoology.
Join one of many available Schoology Groups. Click Groups and select the magnifying lens to search for a group of your choice to join. (Note: Members in these groups are made up of Schoology users worldwide and are not restricted to LAUSD users.)
Use the Schoology link on the right-hand panel to access tutorials, videos, and discussion threads from Schoology users.
Supported Browsers
√ Firefox (Preferred)(latest version) Download the latest version
√ Google Chrome (Preferred)(latest version) Download the latest version
√ Internet Explorer 11+ (for Windows 8 and previous versions) Download the latest version
√ Edge (for Windows 10+) Download the latest version
√ Safari 10 and 11 Download the latest version
Additional Requirements
√ Javascript How to enable
√ Flash 9+ Download the latest version
√ Cookies enabledWebsites often store cookies and other data as you browse online. This data may include information that you have provided in the past, such as your name, email address, and preferences. This data helps websites such as Schoology identify you when you return to the site, and helps the site remember the user's preferences or registration details for a future visit. On Schoology, enabling cookies in your browser can help prevent login issues to Schoology.com as well as to other third party apps within Schoology.
√ How to enable cookies in Google Chrome
√ How to enable cookies in Safari
√ How to enable cookies in Safari on an iOS device
√ How to enable cookies in Firefox
√ How to enable cookies in Internet Explorer
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If you have a MiSiS-Schoology integration question and the resources provided on this page do not answer it, please click on the LAUSD Helpdesk link below, for support.
- Useful Links
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- LMS Online Gradebook Policy
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BUL-2332.7 - Elementary School Progress Report Marking Practices and Procedures
The elementary progress report policy is designed to develop a consistent, comprehensive system for reporting student progress. This includes measures for early identification of students at risk of not meeting grade level standards and for early systems of parent notification in accordance with California Education Code, Sections 48070 and 48070.5. The elementary progress report is computerized and will continue to be implemented at all elementary school sites.
Learning Management System Online Gradebook Grade Entry Minimum Requirements At-A-Glance
Attachment B from BUL-2332.7, The LMS Online Gradebook Grade Entry Minimum Requirements At-A-Glance, outlines grade entry requirements expected for 2018 - 2021.
REF-6302.2 - Elementary Official Roll Book
The purpose of this Reference guide is to provide the definition of an elementary roll book and all of its required components for the Los Angeles Unified School District (LAUSD). Included are procedures for inputting assignments and student marks in the Learning Management System (LMS) and certifying roll book records. Procedures for properly saving and destroying documents are detailed.
RF-6294.3 - Secondary Official Roll Book
The purpose of this Reference Guide is to provide the definition of a roll book and all of its required components for the Los Angeles Unified School District (LAUSD).
Included are procedures for inputting student marks in the Learning Management System (LMS) and verifying course records within My Integrated Student Information System (MiSiS).
Online Gradebook Notification Letter
On May 9, 2017, the Board of Education approved funding and implementation of the Learning Management System (LMS), Schoology. The Modified Consent Decrees mandates the use of an integrated online gradebook. Beginning with the start of the 2017-2018 school year, the use of the Schoology gradebook, which integrates with MiSiS, will be implemented at all secondary schools as required by the Modified Consent Decree. Learn more... - Why a Learning Management System?
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Why a Learning Management System?
Schoology supports the District’s commitment to 21st century learning by equipping teachers with a robust digital tool that supports distance and blended learning opportunities. Implementing a learning management system will be key in preparing all students to be digital learners who use technology tools to graduate ready for success in college and careers.
