• IT Security - Protect Your Computer

     

    There are many security threats that infect computers around the globe. The Information Technology Division (ITD) works hard to ensure these threats do not affect District systems. However, it's important that you also take steps to ensure your computer is not vulnerable.


    Learn how you can protect your computer in the dropdowns below.

     
    If you experience any issues with your computer, please call the ITD Helpdesk at (213) 241-5200 for assistance.

     

System Center Endpoint Protection is available for all District employees. To help protect your devices from this and other threats, ITD recommends that you install System Center Endpoint Protection or any other antivirus software on all of your devices, if you have not already done so, and immediately run a scan for malware.

To download System Center Endpoint Protection software for your Windows, go to https://achieve.lausd.net/Page/12198.  Additional IT security can information can be found at https://achieve.lausd.net/page/12111.  

To scan your computer for malware once System Center Endpoint Protection is installed, open System Center Endpoint Protection and choose Scan Now.

 

Please note:
- These links are available only from within the LAUSD network
- LAUSD does not support operating systems older than those listed above
- Always be sure to uninstall any previous versions of antivirus software before installing a new one
 
If you need assistance, please ask your school tech; if you do not have a school tech, please call the ITD Helpdesk so we can send a technician out to you: (213) 241-5200.

Update Your Windows devices:

 

  • Windows 10

o   To check for updates now, select the Start button, and then go to Settings Update & security > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

  • Windows 8.1
    1. Swipe in from the right edge of the screen (or WinKey + S), and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search
    2. In the search box, type Windows Update, and then tap or click Windows Update.
    3. In the details pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
    4. If you see a message telling you that important or optional updates are available, or telling you to review important or optional updates, click the message to view the updates to install.
    5. In the list, select the check box for the updates that you want to install under Important or Optional, and then tap or click Install.
  • Windows 7
    1. Click Start, type update in the search box, in the list of results, click Windows Update.
    2. In the details pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
    3. If you see a message telling you that important or optional updates are available, or telling you to review important or optional updates, click the message to view the updates to install.
    4. In the list, select the check box for the updates that you want to install, click OK, and then click Install updates.
  • Windows XP
    • Although Windows XP is no longer supported by Microsoft with the recent ransomware activities, Microsoft has released a custom update for Windows XP to address the recent security exploit.  This custom update requires that Windows XP have Service Pack 3 installed.  This is a link to the special update:  Windows XP SP3 x86 Custom Update
    • For XP users: there may be additional downloads needed. If you need assistance, please reach out to our remote support.

 

Links Direct from Microsoft Support

  • Windows 10

o   https://support.microsoft.com/en-us/instantanswers/c4a6d3df-d0d4-42b6-0018-ca48577f9909/update-windows-10

  • Windows 8.1 and 7

o   https://support.microsoft.com/en-us/help/3067639/how-to-get-an-update-through-windows-update

  • Windows XP

o   https://blogs.technet.microsoft.com/msrc/2017/05/12/customer-guidance-for-wannacrypt-attacks/

 

If you need assistance, please ask your school tech; if  you do not have a school tech, please call the ITD Helpdesk so we can send a technician out to you: (213) 241-5200.

Please be mindful of the following security tips:

  • Exercise caution in opening email attachments, especially from senders whom you do not recognize. If a message or attachment seems suspicious, delete the message. 
    • You may also forward the message to ITD Security at information.security@lausd.net. If an email seems potentially legitimate, we recommend downloading the attachment and scanning it with antivirus software before opening it.
  • Be cautious when clicking on links or opening attachments in emails. Hackers may try to infect your computer by sending you a phish email with a compromised attachment or a link to a webpage specially crafted to download malware onto your machine. Learn how to recognize suspicious emails on the ITD Security page athttps://achieve.lausd.net/page/12111.  
  • Keep your software up to date. Download updates for your operating system, browser, and applications as soon as they are available.