• Key Updates: Week Ending March 3, 2017

    Posted by Information Technology Division at 3/3/2017

    IT Customer Services

    Key Statistics for 2/27/17 through 3/3/17

    • Employee support: 437 calls to IT Helpdesk and 991 calls to BVirtual (for SSO account and MiSiS Helpdesk assistance)
    • ITD Local District Liaisons: 36 school visits and 53 meetings attended
    • Site Outages*:

     

     

    chart 1 redo 3-3-

     

     

    The following work was planned for the weekend of Mar 4 and Mar 5, 2017:

    chart 2 3-3

     

    IT Software Applications

    • MyData: Completed Staff Attendance Dashboard demonstrations for Division Personnel
    • SAP: Employees can now access 36 months of time statements in ESS

     

    IT Infrastructure and Support Services

    • Network Availability Year-to-Date:  K-12 Network between 8am-4pm – 99.96%, Wireless Access Point up-time – 99.30%
    • Completed 12 of 23 IT surveys of Facilities Modernization sites
    • CAASPP readiness – 84.7K (82K) upgraded 73% of total
    • Total devices under management = 211,888

     

    IT Enterprise Planning

    Sites with scalable fiber

     

    • 100% of K-12 sites (749 of 749)
    • 100% of Adult Ed sites (25 of 25)
    • 93% of Offices (40 of 43)
    • 98% of Early Ed sites (89 of 90)
    • 38% of Leased Sites (3 of 8)
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