• ITD FORMS AND DOCUMENTS

    help2

    Can’t locate ITD Forms & Documents? Click HERE or contact the IT Helpdesk at 213.241.5200 – Option 3.

     

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  • Microsoft Office for Mac 2011 Not Supported on macOS High Sierra

    Microsoft announced that the company is no longer to support Office 2011 on macOS High Sierra and users should switch to Office 2016

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  • Technology Maintenance and Support

    This Reference Guide replaces REF-1657.3 dated May 14, 2012 and REF-3343 dated October 26, 2006.  It provides new information regariding supported technology.  REF-1657.4 Technology Maintenance and Support

     

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  • California Assessment of Student Performance & Progress (CAASPP)
    Important Announcement about Supported Operating Systems for 2017-18!


    CAASP

    • Do I need to update to Chrome OS 65?
      Please update Chrome OS to the current release (Version 65)

    • Will the District push Chrome OS 65 automatically? if so, what do schools need to do?

      Updates are pushed automatically to Chromebooks as long as the devices are within 3 versions of the current Chrome OS release (Chromebook limitation).  If there are any issues launching the AirSecureTest app on a LAUSD managed Chromebook, it is likely due to Chrome OS being below version 65.  A quick way to check the version and update a Chromebook is to log into the device with a SSO and type chrome:chrome in the web browser. Clicking on "Check for updates" will force the update on an out of date Chromebook which will then need to restart to apply the new version.

    • If the District will not push Chrome OS 65, can ITD send someone to update Chrome OS 65?
       
      Below is a link to the support page for Updating a Chromebook from Google:
      https://support.google.com/chromebook/answer/177889?hl=en
      Alternatively, chrome:chrome in the web browser works as well when signed in.

    • If schools have purchased their own devices and want to update the system themselves, does your office have instructions we can provide to them?

      Below is a link to the support instructions to "Update your Chromebook's Operating System"
      https://support.google.com/chromebook/answer/177889?hl=en
      Alternatively, chrome:chrome in the web browser works as well when signed in.

    If you need further assistance, please submit an online ticket - https://lausd-myit.onbmc.com or contact the Helpdesk at 213-241-5200-Option 3.

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