Introducing MyIT

 

 

MyIT Tutorials
Click on a topic to learn more about service requests
 
 
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Bookmarking MyIT

 

Get MyIT mobile
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SmartIT Desktop

Creating Work Orders using Work Order templates Download PDF
Creating Incidents using Incident templates Download PDF
Creating Service Requests using Request templates
Download PDF Watch Video
Smart Recorder Overview Guide  Download PDF

Reminder: Using the Service Request template requires additional steps compared to using Work Order and Incident Templates:

 

 

Creating Work Orders using Work Order templates Download PDF
Creating Incidents using Incident templates Download PDF
Create New Console Overview Guide Download PDF

 

Searching for tickets using the "Global Search" Download PDF
Searching for tickets by "Preset Views" Download PDF

 

Assigning Tickets Download PDF Watch Video
Adding Work Notes Download PDF Watch Video
Sending emails about a ticket Download PDF Watch Video
Chatting about a ticket Download PDF Watch Video
Working with Tasks Download PDF Watch Video
Adding Relationships Download PDF Watch Video
Updating Ticket Status Download PDF Watch Video

 

SmartIT Mobile

 

iPhones/iPads

Android smartphone/tablets
Installing SmartIT Mobile Download PDF Download PDF 
Filtering your landing screen Download PDF Download PDF

 

 

iPhones/iPads

Android smartphone/tablets
Creating tickets with templates Download PDF Download PDF
Creating tickets without templates Download PDF Download PDF

 

 

Searching for tickets using the "Global Search" Download PDF
Searching for tickets by filtering the ticket console Download PDF

 

Assigning Tickets Download PDF
Adding Activity Notes Download PDF
Sending emails about a ticket Download PDF
Working with Tasks Download PDF
Adding Relationships Download PDF
Updating ticket Status Download PDF

 

FAQs