Our NEW Online Service Request System is here!
✓ Easier to use✓ Faster way to request services online✓ Enhances your help-desk experience
Creating an IT-Self-Service ticket just got easier! Starting November 30th, employees are able to create online IT support tickets through an updated interface that is user-friendly, organized and more efficient to ultimately help support you.Click here to read more...
Watch a preview of our new Online Service Request System
Video Tutorials and PDF Guides
Please note: These video tutorials guide you through the "test version" of the new system -- so you can navigate and practice before we transition. Once the system is "live," we will update tutorials accordingly.Creating a ServiceRequest TicketCheck the Statusof a RequestManaging ServiceRequest TicketsUsing the 'Needs
Attention' ButtonAttaching Documents
to Service RequestsBookmarking the
Rollout TimelineThe new Online Service Request System will rollout in phases:
- Phase 1: Need support on ITD services, such as: applications, computing devices, IT infrastructure, Telecom, etc.? In the first rollout phase, you would submit an online ticket through the new SRS.
- Phase 2: In the second phase of the rollout, we will expand so you are able to submit online tickets for all other request types: accounts payable, employee services/payroll, food services, etc.
- Future Features: A mobile device version for employees to request online tickets will be available in a future rollout phase