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  Click SERVICE REQUEST "above"                   

Our NEW Online Service Request System is here!


Easier to use
Faster way to request services online
Enhances your help-desk experience
Creating an IT-Self-Service ticket just got easier! Starting November 30th, employees are able to create online IT support tickets through an updated interface that is user-friendly, organized and more efficient to ultimately help support you.
 
Click here to read more...
 


Watch a preview of our new Online Service Request System



 

Video Tutorials and PDF Guides

Please note: These video tutorials guide you through the "test version" of the new system -- so you can navigate and practice before we transition. Once the system is "live," we will update tutorials accordingly.
 
Creating a Service
Request Ticket
 
Check the Status
of a Request
 
Managing Service
Request Tickets
 
 
 
 
 
 
 
Using the 'Needs
Attention' Button
Attaching Documents
to Service Requests
Bookmarking the
Request System
 
 
 
 
 
 
 
Knowledgebase Need an Answer Fast? Answers to many common questions can be located quickly and easily in our knowledgebase.

Online SRS - Updates 

 
 
Go to this link to request services online:
 
 
 


Rollout Timeline

 
 
 Timeline
 
 
 
The new Online Service Request System will rollout in phases:
  • Phase 1: Need support on ITD services, such as: applications, computing devices, IT infrastructure, Telecom, etc.? In the first rollout phase, you would submit an online ticket through the new SRS. 
  • Phase 2: In the second phase of the rollout, we will expand so you are able to submit online tickets for all other request types: accounts payable, employee services/payroll, food services, etc. 
  • Future Features: A mobile device version for employees to request online tickets will be available in a future rollout phase  
 

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