INTERNET EXPLORER BROWSER ISSUE
Blackboard has reported sporadic issues with access the Connect system using Internet Explorer. If you are experiencing access issues when using Internet Explorer, please either clear your browser cache (Internet Options) or alternatively use Chrome, Mozilla Firefox or Safari to log into the Blackboard Connect system.
NEW BLACKBOARD CONNECT LOGIN PAGE
A new login page for Blackboard Connect has been deployed. The login page shows white text on a black background. This is the first stage of updating the look and feel of the Blackboard Connect system. There are no changes to your user name or password.
Also, the process for retrieving your user name has changed. If you click on the "Forgot username" link, you will be immediately asked to confirm your identify by answering one of your security hint questions. When answered correctly, you will be provided with your user name. You will no longer receive an email with your user name information.
OPT-OUT POLICY: Blackboard Connect/Blackboard Connect for Teachers Please click on the below link to view the recent updates to the Blackboard Connect 5 system.
BLACKBOARD CONNECT FOR TEACHERS-STUDENT ROSTERS
The Blackboard Connect for Teacher system updates class rosters based upon active students. The rosters are expected to be updated the day after the first day of school (August 15, 2017). Please check your rosters Wednesday morning to ensure all enrolled students appear. Important Note: To verify class roster, please click on the Send Message tab. Data on the Home tab reflects the last time a message was sent which may be a previous semester.
RECEIVING PARTIAL MESSAGE OR HEARING MESSAGE REPEAT
It is a rare event that recipients do not hear the entire message live or receive it on their answering machines or voicemail. In the event that they receive a partial message or hear the message restart, it is often caused by ambient background noise or a poor phone connection.
Ambient noise in the background or a poor phone line connection can cause the system to mistakenly identify the recipient as the answering machine outgoing message. When this occurs, the system will interpret the ambient noise or static from a poor connection as a person's voice and will stop playing the message until it no longer detects the interruption at which point the message will restart.
We recommend that calls are answered in a quiet environment (or that the phone is muted if a noisy environment is unavoidable) and that calls are taken when good cell connections exist.
BLACKBOARD CONNECT FOR TEACHERS-MOZILLA FIREFOX
An issue has been identified where the final confirmation page disappears after selecting the students and comments. This has occurred with the recent versions of Mozilla Firefox and it has been reported to Blackboard Connect. They are working with Mozilla Firefox to resolve the issue. In the meantime, please use Internet Explorer, Chrome or Safari to access the Blackboard Connect for Teachers system.
IMPORTANT NOTICE: UPDATING STUDENT CONTACT NOTIFICATION IN MiSiS
When enrolling a student for the first time or updating new telephone contact information, please ensure that parental email addresses, general, attendance and emergency notification and text (if provided) contact information is entered for at least one parent. Ensure that the relationship is listed as Mother, Father, Step-Mother, Step Father or Guardian (avoid using the Parent classification). The Blackboard Connect system allows for up to six telephone numbers, two text numbers and two emails to be associated with each student. The telephone contact and email information should be entered on the MiSiS Parent/Guardian Info page. Any students without at least one notification contact number will not be in the Blackboard Connect system..
UPDATING CONTACT INFORMATION
Update Student Contact Information
Complete the new Student Emergency Information Form each year to ensure the school has your most current contact information. You can select the phone numbers to use for general, attendance and emergency notifications! To find the new Student Emergency Information Form, please click on the "Families" section from the main LAUSD website (www.lausd.net), then click on the "Forms and Policies" link.
Updating Employee Contact Information
Updating or correction of employee contact information can only be made by the employee through the Employee Self Service system (https://selfservice.lausd.net).
BLACKBOARD CONNECT FOR TEACHERS PASSWORD EXPIRATION EMAILS
The Blackboard Connect for Teachers system automatically generates a password expiration email approximately every 180 days. The email will come from the principal or the principal designee at your school site. Users of the Blackboard Connect for Teachers system can change their password under the Account Preferences link. Teachers who are not using the system do not need to take any action. They can always establish a password at a later time when they first sign into the system.
STUDENT DATA/TEACHER ROSTERS
Please remember that students must have valid notification contact information in MiSiS in order for them to appear in Blackboard Connect and Blackboard Connect for Teachers. This information should be obtained from the Student Emergency Information Form. Do not enter telephone contact information directly into Blackboard Connect as this will be overwritten the next morning when the District provides a new student file to Blackboard Connect.
If a student is missing from Blackboard Connect or Blackboard Connect for Teachers, please check with the person responsible for MiSiS at your site to verify they have the proper information entered in the system. Updates in MiSiS will take 24 hours to appear in Blackboard Connect.
If your school site would like to add users to access the Blackboard Connect system, please complete the UserID Request Form available under Forms within the School Office Resources menu heading. Teachers do not have to complete this form to gain access to Blackboard Connect for Teachers. Please email firstname.lastname@example.org or email@example.com for assistance.
CORRECTING ERRANT CALLS
The following is the process for removing your phone number from the notification system if you are not associated with LAUSD as a parent or employee. Parents of LAUSD students and LAUSD Employees cannot opt-out of the District notification system.
If You Know the Name of the School Calling You
Contact the school and request that your phone number be corrected in the MiSiS student information system. This information is shared with the notification system daily and should result in no calls being received after 48 hours. Only the school can make changes to student contact data. In addition, if the errant number relates to an employee at the school, the school can communicate with the employee the need to update their telephone contact information at the LAUSD Employee Self Service module (https://selfservice.lausd.net). If the contact at the school does not make the correction, make the request directly to the Principal. If the school still does not make the correction, direct your concern to the Educational Service Center (ESC).
If You Do Not Know the Name of the School Calling You
Please call (213) 241-0875, listen to the recording and provide the requested information. Messages are retrieved throughout the day and the correction will be processed within 48 hours.